Boost your IT asset productivity and service efficiency
ITAM, ITSM, Service desk, Process monitoring, automation and more.
Introducing IT asset management software
Now Upgrade, retire assets to schedule, protect data, manage, account, and track your IT Assets
IT service management
Incident management, Problem management, Change & release management, request, service catalog, and SLA management
- Raise service requests and tickets with multi-channel service platform. Automate service ticket categorization and prioritization.
- Identify repeat incidents, isolate problems, link them to existing incidents, perform root cause analysis (RCA). Suggest work-around or publish known error
- Standardize procedures to handle changes in the IT infrastructure, minimize impact on service quality and improve operations. Submit standard, emergency or planned changes for approvals
- Create and publish service catalogs with comprehensive information like description, scope of service, availability, cost, duration, etc.
- Create incident tickets, initiate or request change management, compute cost of service fulfillment
- Create, manage and update known incident and problem resolutions, work-arounds. Create FAQs, upload frequently used documents for users.
IT Asset Management
Track and evaluate IT Assets, auto-discover hardware and software assets, CMDB for configuration items, Contract, and license management
- Asset procurement, onboarding, assignment, maintenance, warranty, contract & insurance tracking, depreciation, and disposal
- Asset procurement, onboarding, assignment, maintenance, warranty, contract & insurance tracking, depreciation, and disposal
- Powerful CMDB to track and record all configuration items, asset relationships, dependencies and hierarchy in an interactive map
- Track software licenses, leases, maintenance contracts. Notifications for renewals or expiry of contracts
- Software license compliance, IT Policy compliance, Anti-virus compliance, software metering, software blacklisting
- Maintain asset activity and event log with information about current and past usage, changes, and updates
Service desk & Ticketing
ITIL aligned service desk for Incident management, SLA Management, and Knowledge management
- Extend multi-channel self-service portal and knowledge base to users and technicians. Categorize and prioritize tickets
- Raise service requests and tickets with multi-channel service platform. Automate service ticket categorization and prioritization.
- Create and publish service catalogs with comprehensive information like description, scope of service, availability, cost, duration, etc.
- Define SLA based on urgency, priority, class of user, category of service, type of asset. Increase customer satisfaction and technician productivity
- Fulfill requests for information, documentation or requests for IT services or hardware and software.
- Dashboards to track progress, assignment details, priority, status and delivery against SLAs
IT Process monitoring
Proactive management of IT services by monitoring infrastructure and services for availability and health
- Get insights on IT Infrastructure Performance, Availability, Capacity and Defects. Auto detect issues against thresholds and compares it with historical data
- Auto classify, Identify and map right event alerts immediately to prioritize the critical ones.
- Inventory and performance history for quick diagnosis, auto ticket creation, notifications and event console.
- Event based task automation, service process automation, capacity planning for self-healing and to achieve faster resolutions
- Create and monitor performance and availability of IT infrastructure in line with business objectives
- Monitor servers, storage, network, virtual infrastructure, middleware, websites, security devices, services & processes and more
IT Process automation
Patch management, software deployment, software blacklisting, Custom scripts, USB controls and more
- Remotely manage all the patch, OS and security upgrades. No more manual intervention.
- Control the unauthorized installations by remotely deploying the required software.
- Automatically blacklist any unauthorized software in any location to be compliant and secure.
- Set up control policies on USB usage to avoid unwanted data transfers and malware injections.
- Execute custom scripts to run the administrative and maintenance tasks across the organization.
Mobile device management
Device management, app management, security, email, & content management, and containerization
- Control and manage all BYOD and corporate devices to ensure compliance with policies. Trouble shoot devices in real time.
- Manage app inventory, run only policy-approved apps, distribute in-house apps, separate corporate apps from personal apps
- Remotely distribute and manage documents. Auto document update, 3rd party cloud backup, view and save documents securely
- Restrict access only to enterprise approved apps and accounts. Define email attachment policy
- Report high risk and non-compliant devices, remotely wipe data from lost / stolen devices, secured access network
- Store enterprise data in encrypted container, selective accounts provision, allow or ban specific commercial apps
Extensive features
Configurable hierarchy
Web-based application
Alerts & notifications
Workflows management
Label design & printing
License & SaaS options
Mobile application
Standard & custom reports
Ready integrations
Highly secure
Do you need a IT Asset Management Software?
Yes, if you face any of the following challenges;
Manual inventory and tracking of IT assets and services spread across 10s of locations, 100s of users. Asset information being maintained in silos
IT Asset breakdown and failure. Security risks, loopholes and vulnerabilities in IT system
Not having up-to-date information of your IT assets leading to excess procurement, AMCs and Insurance of assets
Unsupported hardware or software within your network. And non-operational assets leading to poor efficiency
Data breach as a result of outdated inventory causing theft or under-utilization. A lack of insight into poor-performing aspects of your network.
Issues of non-compliance with software licensing. Incomplete software usage and metering report – increasing costs
How does an IT asset management software help?
Gain asset visibility, maintain accurate & up-to-date hardware and software asset information
Mitigate risks with integrated incident, problem, and change management modules
Prevent contract infringement, speed up contract renewals and better license management
Empower end user, speed up resolution time and improve service quality
Minimize the impact of disruptions and speed up problem remedy
Bring all BYOD and corporate devices under management for corporate data security